Cancellation Policy
Customer satisfaction is our top priority. You may cancel your online orders under the following conditions:
a. Cancellation Period: To cancel your order, you must notify us within 24 hours of placing it. Cancellation requests received within this timeframe will be processed.
b. Cancellation Process: To initiate a cancellation, please contact us at [Customer Support Line / Email]. After the cancellation is processed, your payment will be refunded to your original payment method.
Return Policy
If you are not satisfied with our products, you may return items under the following conditions:
a. Return Period: You can submit a return request within 14 days of receiving the product.
b. Return Condition: Items must be unused, undamaged, and in a resalable condition.
c. Return Process: After your return request is approved, please send the items to [Return Address]. Once the return is confirmed, your payment will be refunded to your original payment method.
Exchange Policy
If you wish to exchange your product for a different item, you can request an exchange under the following conditions:
a. Exchange Period: You can submit an exchange request within 14 days of receiving the product.
b. Exchange Condition: The item you wish to exchange must be unused, undamaged, and in a resalable condition.
c. Exchange Process: After your exchange request is approved, please send the items to [Exchange Address]. Once the exchange is confirmed, the new product will be shipped to you.
Contact
For more information on cancellations, returns, or exchanges, or to submit your requests, please contact us at [Customer Support Line / Email].
This policy applies to products purchased through the "Thevoley LLC" website or mobile application. We recommend seeking professional legal advice as needed to ensure compliance with local laws and regulations regarding cancellations, returns, and exchanges.